FAQs


Frequently Asked Questions (FAQ)


Below you will find some of our most frequently asked questions.  If you don’t see an answer to your question here, then please don’t hesitate to contact our customer service, and they will get back to you within 24-48 hours during business days.

 

Where are your products shipped from?

Our products are shipped from Norcross, Georgia.



What is the best practice for storing kratom powder?

We recommend containing the kratom in the air tight pouches in which they come in.

 


What’s your return policy?

We do not accept returns unless the product was delivered damaged or open - To learn more about our return policy, go here.

 


Do you have customer service?

YES! To get in touch with us, use the Contact Us form and we'll get to you within 24-48 hours within business hours.

 

How much is the shipping fee?

The shipping fee varies from product to product. At times, there will be discounts and special promos. Check on the particular product for the shipping fee and always be updated with our promos and discounts on our various social media outlets.

 

Do you have free shipping?

YES! We have some promos and discounts with our products. At special times, we will offer free shipping for our products. Keep up with our upcoming news or follow us on our social media outlets.

 

Where do you ship to?

Currently, we only ship within the US, but we do NOT ship kratom to Indiana, Wisconsin, Alabama, Arkansas, Tennessee, Vermont, or any city, county, or any country that prohibits the sale of kratom! We will keep you posted once we expand to shipping internationally.

 

When will my order arrive?

There is no definite and fixed number of days for the arrival of the product. It will depend on the size of the product. Please allow around 3-4 weeks for the product to arrive to you.

 

Can I cancel my order once it is placed?

As soon as you place your order, we immediately process it in our inventory so unfortunately, you cannot cancel placed orders. Be sure that you are 110% sure about purchasing the product before proceeding to checkout.

 

Do you have a return policy?

Please refer to the Terms & Conditions page for our return policy and for other concerns.

 

Where can I contact you in case of concerns with the products?

You can reach us by sending us an e-mail on our Contact Page or sending us a message on our social media outlets.

 

Where can I inquire about wholesale opportunities?

All wholesale inquiry instructions are located on the wholesale inquiries page.

Click HERE to go there now!

 

If you have more questions that are not in this FAQ, feel free to send us an e-mail HERE.